Privacy Policy

Effective date: [10/17/2026]

Belgium Mart, operated by [Legal Business Name] ("we", "us"), respects your privacy. This policy explains what personal data we collect when you visit www.belgiummart.com or buy from us, how we use it, and the choices you have. We are the data controller for this information.

1. Information we collect

Information you give us

1. Name, email address, phone number, and billing and shipping addresses
2. Account login details
3. Order history, size or product preferences, and wishlist items
4. Messages you send to customer support
5. Reviews, photos or other content you post

Information collected automatically

1. IP address, device type, browser and operating system
2. Pages viewed, products clicked, time on site, and referring website
3. Cookie and similar tracking data (see section 6)

Payment information

Card, PayPal, Bancontact and wallet payments are handled by secure third-party payment processors. We receive confirmation of payment and limited details such as the last four digits of a card, but we never store your full card number.

2. How we use your information

1. To process, ship and deliver your orders, including Cash on Delivery orders
2. To handle returns, refunds, exchanges and cancellations
3. To create and manage your account
4. To answer your questions and provide customer support
5. To send order updates by email, SMS or WhatsApp
6. To send marketing emails and offers, only where you have agreed or where the law allows; you can unsubscribe at any time
7. To prevent fraud and keep the Website secure
8. To improve our products, Website and service
9. To meet legal, tax and accounting obligations

3. Legal bases (for customers in the EU, UK and similar regions)

We process your data to perform our contract with you (your order), to meet legal obligations, for our legitimate interests (such as fraud prevention and improving our service), and with your consent (such as marketing emails and non-essential cookies).

4. Who we share your information with

We do not sell your personal data. We share it only with:

1. Couriers and delivery partners, to deliver your order
2. Payment processors, to take payment securely
3. Website hosting, e-commerce platform and email service providers
4. Analytics and advertising partners, where you have consented
5. Customs authorities, for international shipments
6. Authorities or advisers, where required by law or to protect our rights

Each provider may use your data only to provide its service to us.

5. International transfers

Because we ship worldwide and use international service providers, your data may be processed outside your country. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect it.

6. Cookies

We use essential cookies to run the Website (for example, to keep items in your cart), and, with your consent, analytics and marketing cookies to understand how the site is used and to show relevant ads. You can change your cookie choices through our cookie banner or your browser settings. Blocking some cookies may affect how the Website works.

7. How long we keep your data

We keep order and transaction records for as long as tax and accounting laws require, typically [5–10] years. Account data is kept while your account is active. Marketing data is kept until you unsubscribe. Other data is deleted or anonymised when it is no longer needed.

8. Your rights

Depending on where you live, you may have the right to:

1. Access the personal data we hold about you
2. Correct inaccurate data
3. Delete your data
4. Restrict or object to how we use it
5. Receive your data in a portable format
6. Withdraw consent at any time
7. Complain to your local data protection authority

To use any of these rights, email support@belgiummart.com. We will reply within the time required by law, usually 30 days.

9. Security

We use SSL encryption, secure payment providers and restricted access to protect your data. No online system is completely secure, so please use a strong password and keep it private.

10. Children

The Website is not intended for children under 16. We do not knowingly collect their personal data. If you believe a child has given us data, contact us and we will delete it.

11. Changes to this policy

We may update this policy. The latest version will always be on this page with its effective date.

12. Contact

[Legal Business Name], Al Satwa, Dubai, United Arab Emirates Email: support@belgiummart.com · Phone / WhatsApp: +971 56 351 9823 · International: +1 659 218 1947