Refund Policy

Effective date: [10/17/2026]

Once we receive and approve your return, we refund you within 14 days, using your original payment method wherever possible.

When you are eligible for a refund

1. You returned an eligible item within 14 days of delivery, following our Return Policy
2. Your item arrived damaged, defective or faulty
3. You received the wrong item, size or colour
4. You cancelled your order before it was shipped (see our Cancellation Policy)
5. Your order could not be fulfilled because an item was out of stock
6. Your parcel was confirmed lost by the courier

What gets refunded

We may reduce a refund if a returned item shows signs of use, wear, damage or missing packaging beyond what is needed to inspect it.

How you will be refunded

After we issue a refund, your bank or provider may take a further 5–10 business days to show it on your statement.

Non-refundable items

1. Opened, used or unsealed beauty, skincare, makeup and fragrance products, for hygiene reasons, unless faulty
2. Underwear, swimwear and earrings with the hygiene seal removed
3. Gift cards
4. Items marked "Final Sale" or "Non-Returnable" on the product page
5. Customs duties and import taxes paid to your country's authorities, unless the item was faulty or sent in error

Late or missing refunds

If you have not received your refund after the times above, first check with your bank or payment provider. If it is still missing, email support@belgiummart.com with your order number and we will look into it.

Store credit

If you prefer, we can issue store credit instead of a refund. Store credit is added to your Belgium Mart account and valid for [12] months.

Return Policy

Effective date: [Effective Date]

You can return most items within 14 days of delivery for a refund, exchange or store credit.

Conditions for a return

1. Request the return within 14 days of the date you received your order
2. Items must be unworn, unwashed, unused and in their original condition
3. Original tags, labels and packaging must be attached and intact
4. Beauty products must be unopened with the seal unbroken
5. Include proof of purchase (order number or receipt)

Items that cannot be returned

1. Opened or used beauty, skincare, makeup, haircare and fragrance products
2. Underwear, lingerie, swimwear and pierced jewellery (such as earrings) if the hygiene seal or liner is removed
3. Personalised or custom-made items
4. Gift cards
5. Items marked "Final Sale" or "Non-Returnable"

Faulty, damaged or incorrect items can always be returned, whatever the category.

How to return an item

1. Email support@belgiummart.com or message +971 56 351 9823 on WhatsApp within 14 days of delivery with your order number, the items you want to return, and the reason.
2. We will confirm the return and send you the return address and instructions.
3. Pack the items securely in their original packaging.
4. Ship the parcel using a tracked service and keep the tracking number.
5. We inspect the items within [3–5] business days of receiving them and email you the result.

Please do not send items back without contacting us first; parcels sent without approval may not be accepted.

Return shipping costs

1. Change of mind: you pay the return shipping cost.
2. Damaged, defective or wrong item: we cover the return cost, or send a prepaid label.
3. International returns: you are responsible for any customs fees on the return parcel, unless the item was faulty or sent in error. Mark the parcel as "Returned Goods" to help avoid charges.

Damaged, defective or wrong items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will send a replacement or give you a full refund, at your choice.

Exchanges

Want a different size or colour? Tell us when you request your return. If the new item is in stock, we will ship it once we receive your return. If it is not, we will refund you instead.

Refunds

Once your return is approved, your refund is processed under our Refund Policy.